There are two ways how you can get support for TCapture

Read the manual
Send an email to support@tcapture.com
When reporting a problem, always include the build number of TCapture you are using together with the DBMS, its version and the JDBC driver you are using( unser $RDBBDR/lib).
This information is shown in the $RDBBDR/TCVer file.

Please also attach the full logfile. The location of the logfile is under $RDBBDR/log .